Shipping conditions
Shipping conditions
- Delivery takes place within Germany and to the EU countries listed below.
- Shipping costs (including VAT)
Domestic deliveries (Germany):
- Shipping of e-bikes within Germany is free. Shipping of bicycle accessories and bicycle parts is also free in Germany.
Deliveries abroad:
- Delivery abroad is possible. When our e-bikes are sent abroad (shipping by freight forwarder), an individual price is charged, which is shown to you at checkout before the purchase is completed. This means you can cancel the purchase in time if you wish.
Delivery times
- Unless otherwise specified, delivery will take place within 7 working days in Germany and within 14 working days for deliveries abroad after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
- Please note that no deliveries are made on Sundays and public holidays.
- If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time depends on the item you ordered with the longest delivery time.