Guidelines

Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

for the TWENTY iNCH FACTORY online shop

1. SCOPE OF APPLICATION

These terms and conditions apply to your orders in the online shop operated at www.twenty-inch-factory.de . The provider is:

TWENTY iNCH FACTORY GmbH
Mühlenstrasse 56

23552 Lubeck

(hereinafter referred to as "we" or "us"). These Terms and Conditions contain the terms and conditions applicable between you and us.

2. DISTINCTION BETWEEN BUSINESSES AND CONSUMERS

Some provisions of these Terms and Conditions do not apply to all customers, but only to consumers, not to businesses. Where this is the case, this is specifically indicated at the relevant point in these Terms and Conditions.

“Consumer” within the meaning of these General Terms and Conditions is, in accordance with the legal definition in Section 13 of the German Civil Code, any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

“Entrepreneurs” within the meaning of these General Terms and Conditions are, in accordance with the legal definition in Section 14 of the German Civil Code, natural and legal persons or partnerships with legal capacity who enter into business relations with us in the exercise of their commercial or independent professional activities.

3. METHODS OF PAYMENT

PayPal,

Sofortüberweisung: Available in Germany. Your account will be debited immediately after you place your order.

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4. CONCLUSION OF CONTRACT, CONTRACT LANGUAGE

The presentation of our goods and/or services on the website does not constitute a binding offer on our part.

Only when you order the goods and/or services is a binding offer to conclude a corresponding contract. To place the order, place the selected goods in the shopping cart, go through the further ordering process on the website and enter the information requested there. Before sending the order, you have the opportunity to check all order data again and correct it if necessary. Only when you send the order do you give us a binding offer to conclude a contract.

We can process your offer within two days by

  • Sending an order confirmation by post or email,

  • Delivery of the goods,

  • Request for payment or

  • Notification that the goods are ready for collection at the store

accept; the decisive factor for compliance with the deadline is the time of receipt of our order confirmation, goods, payment request or collection notification by you.

The contract language is German.

6. STORAGE OF THE CONTRACTUAL PROVISIONS

The contractual provisions are partly contained in the order overview, which is displayed in the last step of the order, and partly in these General Terms and Conditions. We save these contractual provisions. You can print or save the documents mentioned by using the usual functionality of your browser (usually "Print" or "File" > "Save as"). The contractual provisions, including the General Terms and Conditions, are also contained in the order confirmation email that we send you if we accept your order.

7. PRICES, SHIPPING COSTS

a. The prices indicated on our website are final prices including VAT.
b. If additional delivery or shipping costs apply, these will be listed in the item description on the website.
c. If advance payment has been agreed, payment is due immediately after conclusion of the contract.

8. DELIVERY

If this is provided for a particular product in our online shop, the customer can choose when placing his order whether he would like the goods to be delivered to his home or to another address.

Reservation of self-supply: If an ordered item cannot be delivered because our supplier does not deliver to us despite their contractual obligation through no fault of our own, we are entitled to withdraw from the contract. In this case, we will immediately inform the customer that the ordered goods are no longer available and immediately refund any services already provided.

9. RESERVATION OF TITLE

Delivered goods remain our property until they have been paid for in full.

10. WARRANTY

The statutory warranty provisions apply.

11. APPLICABLE LAW

German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

This choice of law shall apply to a consumer only to the extent that it does not restrict any mandatory legal provisions of the state in which he has his domicile or habitual residence.

12. DISPUTE RESOLUTION

The EU Commission provides a platform for out-of-court dispute resolution.

This gives consumers the opportunity to resolve disputes relating to their online order without having to go to court.

The dispute resolution platform can be reached via the external link http://ec.europa.eu/consumers/odr/ .

Furthermore, TWENTY iNCH FACTORY GmbH is not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Of course, you can contact our customer service directly at any time at:

Email: office@twenty-inch-factory.de
Phone: 01732588035

Feel free to write to us.

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